Telehealth Information

Telehealth sessions with our CABHC therapists are easy! We use a very simple secure interface that works with your phone, tablet, or computer.

  1. Confirm with your insurance that your plan covers teletherapy. You can do so by calling the number in the back of your insurance card and speak with a representative to confirm that your plan covers teletherapy.  Request a reference number and store it for your records.
     

  2. Schedule an appointment with your therapist and confirm that it will be a teletherapy appointment. Your therapist will schedule the appointment on the portal and Simple Practice will email you a link for your video session. The link will work on the day and time you scheduled your appointment. If you plan on using a phone for your video therapy session, please make sure you download the Telehealth by SimplePractice app prior to your appointment.
     

  3. On the day of your appointment, access the link. The link will open a window in an internet browser or if you are using it on your phone, it will open on the app. You will be given the option to test the sound. You can then click on “Start video session”. You therapist will log in at the time of your appointment and you will be able to see their video feed pop up. NOTE: For the moment we are not able to have group meetings. Only the therapist and one other device can participate. We are looking into alternatives to handle more devices/participants.
     

  4. Keep an open mind. We recognize that teletherapy is a new experience for many of you. While we recognize that it’s not the same as face-to-face sessions, we also know that our minds get used to new things. Human beings are very good at adapting! Teletherapy can be a good way to continue the important work you are doing with your therapist. It is also a very convenient option in general. 

Troubleshooting:

  • On your laptop, you can go to speedtest.net to test for your internet speed and make sure it is adequate. Download speed of at least 10 Mbps allows for good video chat. 
     

  • The quality of the sound will likely be better if you use a headset with a microphone, but clients have found that the mic and speakers on their laptop/desktop work fine most of the time.

© 2017 Child & Adolescent Behavioral Health Center.
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